Hiya,

Thank you for supporting Drown! Today, we share the very happy news that all of our Backer units have shipped! We know that you took a chance on our tactile earphones, and I wanted to personally extend my sincere appreciation. The Drown team has spent thousands of hours to craft our game-changing product, and we are so proud of the end result.

Drown delivers stunning audio, sculpted to deliver truly immersive spherical sound. This entirely new audio platform offers gamers the ultimate listening experience. Your new tactile earphones will change the way you listen to everything; Drown’s hyper-realistic audio is truly transformative. Unmatched precision, immersion, and connection make you part of the game like never before. For more in-depth info, download our comprehensive User Guide.

We have had some amazing early feedback. That being said, there have been some technical issues, as well. In keeping with our policy of complete transparency, we will address these problems openly, so that we can all benefit from the troubleshooting. Our engineers are prioritising necessary changes as we strive to deliver the best product possible. We will continually update our FAQ page and our team is available to answer your questions and guide you through the setup: support@drownaudio.com

Although it works great on mobile devices, PCs, and Macs, our inline controls don’t always play well with gaming consoles - something we didn’t encounter until late in the manufacturing process. We didn’t provide a splitter in the box in our effort to be as eco-friendly as possible, but we have seen a lot of demand for this solution. Developing this is a top priority, and will require a change only to the detachable cable.

Some folks have had trouble with PC settings. For best results, please make sure your PC is set to “stereo.” If you need further help with your PC setup, please contact us.

A few backers have received faulty or incomplete units. If this should happen, please let us know so that we can arrange a replacement ASAP.

As a brand new company, this is our first production run of Drown tactile earphones and there will be hiccups. Under normal circumstances, Joe, our Product Design Engineer, would have traveled to the manufacturing facilities for live testing and quality assurance; COVID-19 has made the circumstances anything but normal and we have had to adjust.



We are dedicated to making any necessary changes, additions, and improvements. If you have input for added functions or questions about your earphones, or if they “just don’t sound right," please let us know. We have gotten this far because of your support; we hope you continue to support us as we strive to design better products and be a better company.

We want you to be delighted with your Drown tactile earphones. Every detail, from the eco-friendly packaging to the cute little ‘seal’ on the seals, has been crafted thoughtfully and with a whole lotta love. The team and I would love to hear about your own Drown experience, so we hope you share!

It is you, our early backers, who have made Drown possible - we truly couldn’t have done it without you and we hope you enjoy Drown as much as we enjoyed creating it for you!

Sincerely,

David Law
CEO, Drown Ltd.